What Information We Hold and Why
When you open an account with us, we collect the details you provide directly — your name, contact number, and the wallet identifiers linked to bKash, Nagad, or Rocket when you make a deposit or withdrawal. We also record transactional data automatically: deposit amounts, withdrawal requests,
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timestamps, and the payment rail used for each transaction. On the device side, we log your IP address, browser type, and session activity to keep your account secure and to detect any unusual access patterns. We do not sell your personal data to third parties. Payment
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data tied to bKash, Nagad, or Rocket is handled in line with the processing requirements of those wallet providers and is not stored in full on our servers beyond what verification requires. We retain your account records for as long as your account remains active and
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for a period after closure as required by applicable rules. If you believe any data we hold is inaccurate, you can raise a correction request through our support channel. Availability of this service — and the data rights that apply to you — depends on your
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local law and the eligible regions where our platform operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.